![]() The Support Enterprise plan costs $99 per user, per month, and it comes with guaranteed 24/7 phone and email support from the Zendesk team.įeatures include everything in the Professional plan, plus: Skills-based routing, Guided Mode for automated ticket sorting, up to 20 active contextual workspaces, custom roles and permissions, a sandbox environment, multi-brand support for up to five brands (or up to 300 brands with an add-on), an AI-powered Satisfaction Prediction, an email compliance archive, ticket rules analysis, audit logs, and an API rate limit of 700 RPM. The Professional plan is a top option for businesses with a large group of customers that will need to be grouped by factors including tags, language used, and business hours. Support's Professional plan costs $49 per user, per month and, and offers 24/5 phone and email support from the Zendesk team.įeatures include everything in Team, plus: Dynamic ticket content that matches each user's language preference, the ability to define support business hours, SLA management, customer satisfaction ratings and follow-up surveys, automatic redaction, dashboards and reporting powered by Zendesk Explore (customizable with an add-on), an API rate limit of 400 RPM, and private custom apps and integrations.Īdditional paid add-ons include extra storage, multiple ticket forms, conditional ticket fields, customer lists based on tags and user fields, and a collaboration add-on that gives agents greater messaging and commenting flexibility. That said, Team doesn't have a lot of extra customization for its price, and you might want to consider jumping straight to the next tier. While still priced fairly low, particularly compared to competitors, this is a noticeable price hike, ostensibly justified by the additional features which offer grouping tools to help a business operating a single brand better track both customers and agents. Team includes granular ticket grouping, custom business triggers and automations, custom user and organization fields, the ability to group contacts by a single organization, performance dashboards, public apps and integrations, an API rate limit of 200 RPM, and subdomain mapping, with access to over 90 computer-telephony integrations available as an add-on. The Team plan costs $19 per user, per month billed annually and offers 8/5 email support from the Zendesk team. Still, it offers low-cost options, like a starting plan at only $19 per user, per month, and these features just present an opportunity to scale as necessary, which is why we still consider it the best option for customer service. The Enterprise plan, for example, costs $99 per user, per month, which is more than double the cost of Zoho Desk's most expensive plan at only $40 per user, per month. This is largely due to the fact that many features are relegated to the more expensive plans, which are pretty high up there for the industry. ![]() ![]() The only category Zendesk Support suffered in was its pricing options, which scored a notably low 3.2/5 in our research. This is largely due to it having the largest support feature catalog, with a score of 4.6/5, and excellent customization options, also scoring top marks with a 4.6/5 in our research. ![]() It scores an impressive 4.7 overall, beating out the likes of Freshdesk (4.5/5) and Zoho Desk (4.5/5) for the top spot. If you're just looking for a CRM to help your customer support efforts, Zendesk is the best helpdesk software you can get, according to our research.
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